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Catch basins
Has anyone included catch basins in their map? If so what icon did you use?
by
Tim A.
December 6
Getting Started
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I Phone 8 Alerts Not showing showing updates
13 alerts are what is open I have cleared them now as I speak /type
by
Darryl K.
December 5
iOS App (iPhone/iPad)
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I Phone 8 Alerts Not showing showing updates
Darryl - OK. How many old alerts do you have stored in the app on your phone? Depending on how many agencies you're a part of, and their call volume, a weeks worth of alerts could be thousands of alerts.
Did you use the "Clear all alerts&…
by
Grant W.
December 5
iOS App (iPhone/iPad)
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I Phone 8 Alerts Not showing showing updates
I already have configured for 1 week for showing alerts
by
Darryl K.
December 5
iOS App (iPhone/iPad)
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I Phone 8 Alerts Not showing showing updates
Darryl - The best thing you can do is contact our support team directly to complete some troubleshooting. You can call them at 541-223-7992, extension 212, or send an email to support@active911.com.
The only time I've seen this happen is for i…
by
Grant W.
December 5
iOS App (iPhone/iPad)
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I Phone 8 Alerts Not showing showing updates
When receiving alerts it doesn't show automatically I have to refresh screen pull down from top to show recent alerts
by
Darryl K.
December 5
iOS App (iPhone/iPad)
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Profiles of Alerts
Thanks
by
Michael W.
November 25
Getting Started
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Hospitals GPS directions
For anyone looking for this, my current workaround is to set A911 to always track when the app is off, then using apples shortcuts app feature I set the hospitals up as home screen shortcuts into google maps. It is not what I WANT but works for now.
by
Mike
November 25
Map Data
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Profiles of Alerts
Chief - If you have time, I recommend submitting your suggestion at ideas.active911.com. That is currently the official place for users to submit ideas/suggestions.
by
Grant W.
November 25
Getting Started
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Profiles of Alerts
As a volunteer with a combination department, it would help to be able to setup profiles of stations/groups. I currently respond 1st due with three stations and 2nd due with four more when at home and awake. I have different stations to support when…
by
Michael W.
November 25
Getting Started
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Apartment numbers not showing up.
Lisa - The first thing you should do is contact our support team directly with a recent example of an alert that should have contained an apartment number, but didn't. They can then look at the data we received from your dispatch for that call,…
by
Grant W.
November 21
iOS App (iPhone/iPad)
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Apartment numbers not showing up.
We have encountered an issue with dispatching calls to apartment complexes. We are not getting the apartment number coming across Active911. Is this something we need to address with dispatch or?
by
Lisa K.
November 21
iOS App (iPhone/iPad)
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Adding Map Data
Perry - I found the ticket (#2019103124002136) you submitted on 10/31/2019 for this issue. Our support team responded back the same day asking for more information, and you responded with that information. They are still working to replicate the pr…
by
Grant W.
November 6
Map Data
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Adding Map Data
Anyone else receiving an error when attempting to add map data? I keep receiving a "SQL Error" for the past week. I've tried different browsers, different computers and different internet connections. Still receive the same error mess…
by
sfdff1
November 5
Map Data
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Sounds to add
Pat - It is possible for us to add more ringtones in the future, but it currently isn't something we're working on. To add a new ringtone we need the following:
1) A high quality audio file of the ringtone.2) A statement that indicates th…
by
Grant W.
November 4
iOS App (iPhone/iPad)
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Sounds to add
Can you add the klaxon sound from Ladder 49?
by
Pat K.
November 2
iOS App (iPhone/iPad)
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audible iWatch notifications
Michael,
Is the problem that you don't receive audible notifications on either your phone or watch, or only one of them?
You can't receive audible notifications for one app on both your phone and watch. It was designed that way by Apple.…
by
Grant W.
October 22
iOS App (iPhone/iPad)
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audible iWatch notifications
I have an issue with my iPhone (iOS 13.1.3) and iWatch (Series 4 v6.0.1) and Active911 (most current version). When my watch is paired there are NO audible alert from my phone. And yes silent is OFF on my phone and OFF on my watch.
Thank,
Michael…
by
2532023906
October 20
iOS App (iPhone/iPad)
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Pull up alerts automatically?
Jason - Webview will only show the location of the call. It doesn't provide routing. It was designed to be a stationary device, and the developer who originally created it thought that routing wouldn't be necessary. If that is a change you…
by
Grant W.
October 11
Map Data
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Pull up alerts automatically?
Thanks again. That's what we were leaning too, but not positive.
Next Question. Is there anyway to have the webview show the route from station to the call? Like it does when we click "Active911" map button?
by
Jason P.
October 10
Map Data
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