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"watch" logging
I've been experiencing a strange problem with the app logging a "watch" status on calls that I had not opened. One of the most recent cases occurred between 2-3am, when I was asleep, ringer off and physically away from my phone. When …
by
Steve C.
November 2020
iOS App (iPhone/iPad)
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Units vanishing from webview
How's this looking in 2020? I see there is a function for background gps that can be enabled with "reduced accuracy that is always on." This is perfect for our needs, but it doesn't seem to work. When this setting is selected our…
by
Benjamin F.
November 2020
Getting Started
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Using Google Maps with iPhone app?
Yes, as I explained I already checked the mapping settings to make sure it was set to Google. I guess I'll call support.
by
Brent P.
November 2020
iOS App (iPhone/iPad)
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Using Google Maps with iPhone app?
Brent,
You will need to go into settings and on the "mapping" you will select "Google" vs "Apple". This will then set the mapping to use google maps over apple.
If you continue to have issue, its best to reach out to…
by
Cate R.
November 2020
iOS App (iPhone/iPad)
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Icon for Preplaning, Flags etc.
Matthew,
Are you looking to be able to see the map data points easier without zooming in? If that is the case, you can adjust the map data point settings by selecting the map settings located in the right corner of the map. If there is more to wha…
by
Cate R.
November 2020
Map Data
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Big Report, iOS14 beta
Ryan,
We do know that with the latest iOS 14 caused a few issues within the Active911 app, we have been working hard to correct the problems. Do you have an idea if this is still causing any problems for your member? If there is still an in issu…
by
Cate R.
November 2020
iOS App (iPhone/iPad)
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Map Marker Issue
Are you still having troubles being able to view map data points which have been entered? Map data points should be available on the map after being entered.
If you are having troubles viewing map data points which you know have been entered, plea…
by
Cate R.
November 2020
Map Data
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Icon for Preplaning, Flags etc.
I there a way to have to icon that has a PDF map more noticable. Ex. we have a map of the park set in the middle of the location but unless you zoom in to middle you never notice it.
by
Matthew B.
October 2020
Map Data
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Active 911 Website Embed Script
Any update on this question? Any way to edit the code for "https://access.active911.com/interface/js.php?CODE" to customize for our websites?
by
Ron
October 2020
Getting Started
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Viewing Map Data
I've both input and uploaded map locations. They show in the Map Data tab online. If I long-press on the map page in the Android app and select "Nearest", the locations are referenced in the pop-up. However, in no circumstance can I a…
by
PCSAR
October 2020
Map Data
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Receiving Multiple Alerts For One Call...
Are you sure your "Agency" is set correctly with regard to duplicate alarms/alerts?
Mike
by
Mike
October 2020
Android App
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Integrating ER
Hate to tag inhere but We get the incidents created and have to a long time, BUT NO apparatus times transfer? Need to look into this further. But seems I cant get any further?Mike
by
Mike
October 2020
CAD System Setup
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Bulk Upload Error
I am trying to perform a bulk upload of fire hydrant data and I keep getting the error, Name is invalid (Item 1).Can someone give me some insight as to what the issue is, the file is in KML format and the data has four fields, Title, Descriptio, Lat…
by
Juh-Rawn N.
September 2020
Getting Started
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Using Google Maps with iPhone app?
New here...my default is set to Google Maps but when I click the address in the notes section of the alert it opens Apple Map. How do I fix this? Thanks
by
Brent P.
September 2020
iOS App (iPhone/iPad)
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OMNIGO (AKA Report Exec)
Is anyone bushing information from their Omnigo CAD (formerly known as Report Exec) to Active 911?
by
Dispatch C.
September 2020
Getting Started
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On/Off Duty Notifications
I would like the option to have a non-emergent alert sent to all users when someone changes their duty status. This would be very helpful for resource management in our all volunteer system.
by
Eric O.
September 2020
Developer API
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Big Report, iOS14 beta
We have a member that’s beta testing iOS14 and using Active911 app version 1.6.25.
He is reporting that the buttons within the call/alert information screen that take you out to mapping apps are not functioning correctly.
The buttons labeled…
by
RyanCusack
September 2020
iOS App (iPhone/iPad)
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Map Marker Issue
I input landing zone map data points, but only one site is being displayed. How long does it take this data to be updated? TIA
by
Comptche F.
September 2020
Map Data
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Receiving Multiple Alerts For One Call...
Same here but it's happening on my iOS device. With me, it alerts with every status change. Initial dispatch, enroute, onscene, in service, every change in status. I've looked for a way to toggle it off but have been unsuccessful.
by
Lee D.
September 2020
Android App
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Address suggestion
This is on the PC version and we use v1.11.6.0. See attached screenshot.
by
Gert Z.
August 2020
PC App
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