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audible iWatch notifications
I have an issue with my iPhone (iOS 13.1.3) and iWatch (Series 4 v6.0.1) and Active911 (most current version). When my watch is paired there are NO audible alert from my phone. And yes silent is OFF on my phone and OFF on my watch.
Thank,
Michael…
by
2532023906
October 20
iOS App (iPhone/iPad)
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Pull up alerts automatically?
Jason - Webview will only show the location of the call. It doesn't provide routing. It was designed to be a stationary device, and the developer who originally created it thought that routing wouldn't be necessary. If that is a change you…
by
Grant W.
October 11
Map Data
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Pull up alerts automatically?
Thanks again. That's what we were leaning too, but not positive.
Next Question. Is there anyway to have the webview show the route from station to the call? Like it does when we click "Active911" map button?
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Jason P.
October 10
Map Data
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iOS 12.2 No Notifications
Clifton - The problem you're having is unrelated to the original problem Laura posted about. There is a problem with our integration of Apple's new Critical Alerts feature with our override silent setting. We are working on a fix now, and …
by
Grant W.
October 7
iOS App (iPhone/iPad)
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Pull up alerts automatically?
Jason - It is suppose to reflect the number of alerts you've received ("A" is the first alert, "B" is the second, etc.) in a given day.
by
Grant W.
October 7
Map Data
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iOS 12.2 No Notifications
Im still experiencing problems with the Override Silent function. I hope you guys get this fixed soon.
by
Clifton D.
October 7
iOS App (iPhone/iPad)
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Pull up alerts automatically?
Grant W.
See the attachment, What is that bolder letter E an indicator off? I've noticed it's different sometimes and can't figure out what it's for?
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Jason P.
October 5
Map Data
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Pull up alerts automatically?
Well that’s awesome! Perfect for what we are looking for! Thanks!
by
Jason P.
October 4
Map Data
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Vibration Patterns
I don't know why you're receiving that error. I recommend contacting our support team directly to complete some troubleshooting. You can call them at 541-223-7992, or send an email to support@active911.com.
by
Grant W.
October 4
Android App
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Pull up alerts automatically?
Jason - Our Webview device would be the best fit for what you're trying to accomplish. It can be set to automatically pan to the location of an alert as the alert is received by the device. For more information about Webview, follow the link be…
by
Grant W.
October 4
Map Data
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Pull up alerts automatically?
So I am looking at displaying Active911 in our apparatus bay or radio room, but I want the information to be quickly useful without interaction. Is anyone running or know how to setup either their desktop app or mobile app on a tablet to basically j…
by
Jason P.
October 4
Map Data
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Vibration Patterns
I can not get my vibration patterns to change in the app, it keeps giving me this message. "This may reset other Notifications Settings for this agency. Please check your Notifications Settings for this agency to see if they have changed."…
by
Joshua C.
October 3
Android App
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Alerting officer staff on member response by text message or alert
Nick - What you're suggesting is currently not an option within Active911. It is certainly possible for us to build the feature you're describing. There is a feature in our backlog that will audibly alert a device when a response is select…
by
Grant W.
October 2
Getting Started
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Alerting officer staff on member response by text message or alert
We are a small department that relies on paid on call staff at night that responds from home. As an officer it would be very helpful to know if someone is responding before we request mutual aid.
Is it possible to have a text message sent to the o…
by
9374082675
October 1
Getting Started
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Map Marker Issue
Jeff - To my knowledge, you are the first user to mention this issue. I tried to replicate it on my iPhone X, but was unable to see the results you described. It sounds like a problem we need to fix, but we will need more information from you to do …
by
Grant W.
September 30
Map Data
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Map Marker Issue
Not sure if this is happening to everyone or not, however ever since the app update of Sept 20 for Apple devices where you now can long press on the map and it will show distance to closet map pins, it also blanks out the most immediate map pins fro…
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Jeff D.
September 30
Map Data
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Android 9/Pie: Anybody seeing a delayed alert?
Are either of you still experiencing the problem? If so, have you contacted our support team directly about the issue? You can call them at 541-223-7992, or send an email to support@active911.com.
by
Grant W.
September 30
Android App
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Unable to send chat messages with IOS13.1
Bill - Glad to hear it is working for you. Let us know if you run into any other issues.
by
Grant W.
September 30
Getting Started
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Google Street View
Chad - Can you give me a call? I'm unaware of the work around you referenced. You can call me at 541-223-7992, extension 212.
by
Grant W.
September 30
Map Data
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Integration. With CrewSense
Chad - I don't fully understand what it is that you're asking for. Can you give me a call to discuss? My desk phone number is 541-223-7992, extension 212.
by
Grant W.
September 30
PC Webview
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