#1 - Search Results | Active911 Forum

Cricket Go Phone
Justin,

If you have a user who is not getting alerts please have him call our support team 541-223-7992 to help troubleshoot the issue. It is best if he calls on a phone other than the device which is not working.

by Cate R. 7:03PM Getting Started permalink
Alerts for Chiefs
Cate,

Thank you so much. It works perfectly.

by South Beach R. April 6 Getting Started permalink
Cricket Go Phone
Does anyone know if a Cricket Go Phone can receive notifications via the App... I have 1 guy with this type of phone and he says he is not receiving the notifications despite how I change his settings around. When I send the test message, he gets …

by Justin W. April 5 Getting Started permalink
Activate External Links Feature
I know the PC app is the redheaded step child, the third wheel. Please please can you add activate external links task to the workflow, our department would greatly use this feature to the MAX, just like I-phone and androids.

by Marcas H. April 1 PC App permalink
Alerts for Chiefs
There is a way for your chief to create filters for his alerts. Here is a link to help get him set up with filters. http://wiki.active911.com/wiki/index.php/Understanding_filters

by Cate R. April 1 Getting Started permalink
Active911 mapping not turn by turn
Lisa,

We are looking into adding a turn by turn directions which will not leave the app.

by Cate R. April 1 Map Data permalink
iPad needs device code multiple times
Chuck,

We are aware that many iOS devices are being required to re-enter their device codes. We are looking into a fix for this problem.

by Cate R. April 1 iOS App (iPhone/iPad) permalink
iPad needs device code multiple times
Our iPads in our equipment seem to require us to put in the device code at least once a week. This just started over the past month. I have removed the app and downloaded again. Any thoughts on why this happens?

by Chuck_Strouse March 31 iOS App (iPhone/iPad) permalink
Active911 mapping not turn by turn
Looking to figure out how to get the active 911 map to turn by turn. Yes I know that if you click on google maps or apple maps that it is turn by turn. The problem with that is it takes away the map overlays (ie hydrant locations, knox box locations…

by Lisa K. March 23 Map Data permalink
Alerts for Chiefs
My chief came to me and asked if there was a way that he could be home and turn his status to off duty but be alerted when certain tags were dispatched. I have a group that has captains and chiefs in it, but it is on one of our department members t…

by South Beach R. March 20 Getting Started permalink
2-way communication with Tri-tech and A911
Any update on this???

by BNC March 18 TriTech permalink
On duty settings
Great thank you! That’s actually very convenient as long as I can remember to do that at the start of my shift. I have bald moments!! Thanks again!

by Rob F. March 6 Getting Started permalink
Cannot view other devices on map
Hi Nick,

I suggest having them call into support to check to see what is going on, there does seem to be a problem there and we would like to help fix it. Support can be reached at 541-223-7992

by Cate R. March 5 Android App permalink
Cannot view other devices on map
Hello, all! I currently have one user that is unable to see other devices on their map. I have confirmed that devices were actually reporting on my own android app and was able to see a few of them (including the user's device), however, this u…

by Nick C. March 5 Android App permalink
On duty settings
Rob,

At the moment you do have to choose if you are on or off duty. It you press and hold the Active911 app you can quickly choose between "On duty" or "Off duty" without having to go into the settings.

by Cate R. February 28 Getting Started permalink
TV No Longer Audibly Alerting
John,

Please contact our support team directly to complete some troubleshooting. They can be reached at 541-223-7992 or via email at support@active911.com

by Cate R. February 28 PC Webview permalink
Automatically send status UNAVAILABLE ?
Jerold,

Right now you can set your status in settings to "off duty available" which will send you alerts within a 5 mile radius.

At this moment there is not automatic responding or availability.

by Cate R. February 28 Getting Started permalink
On duty settings
Is there a way to set my app on IOS to automatically put me on and off duty? I work a set schedule and would love the convenience of it.

by Rob F. February 28 Getting Started permalink
Auto open / pop up not working
Thank you

by Matthew H. February 27 Active911 Devices permalink
Automatically send status UNAVAILABLE ?
Yes. I would like to receive alerts. I might forget to change my 'AutoUnavailable' and should be able to click a button to change to Responding if I am going to the call.

If I set my status to Unavailable then I don't even get …

by Jerold S. February 26 Getting Started permalink

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