Michael E.

PC App Beta
Same experience on Windows 7. Except I don't even see alerts coming in yet, although a test one did popup for a second.

Comment by Michael E. November 2015 permalink
Text Message Notifications, then view status of others on my SmartPhone ?
You would just need to activate your dumbphone as another device which of course means another fee. Keep in mind though some providers (Verizon) may truncate your SMS message. It would receive the SMS alert and your smartphone would work as it do…

Comment by Michael E. September 2014 permalink
Webview without map (i.e. responders only?)
Great idea especially for large displays where map detail isn't really relevant. Although we do often run multiple or back to back calls, I don't know how you would account for that and be able to see everyone. Have it rotate amongst activ…

Comment by Michael E. August 2014 permalink
ACTIVE 911 UPDATE
I just sent an email directly to our alert address to announce some changes. I didn't include a subject, just the body of the email was sent along to everyone with General Alert as the heading. This may be an option for you in the meantime?

Comment by Michael E. July 2014 permalink
ACTIVE 911 UPDATE
What kind of messages are you sending?

Comment by Michael E. July 2014 permalink
PDF files on Agency Map
Have you tried to upload a PDF from another source and or PC?

Comment by Michael E. June 2014 permalink
ACTIVE 911 UPDATE
Is Active911 part of another company? Like a hosting or web development company? Something employees share responsibilities between the two companies?

Comment by Michael E. June 2014 permalink
Parsers, Groups, Filters and Alarm Types
I fixed it for you by copying it into notepad and re-pasting it to get rid of the formatting that broke it.

Comment by Michael E. June 2014 permalink
Sharing unit location between agencies?
You can place each device in each others agencies, you'll have each others calls but that might be the easiest way.

Comment by Michael E. April 2014 permalink
Responses get cleared
Oh yeah, I sent my request to join the beta email not to long after the email was originally sent out ;)

Comment by Michael E. April 2014 permalink
Sending Text Messages
This was a duplicate post. The other post only had my response so I deleted it. Here was my response - An admin can send an alert via the Agency tab (Send Alert), or if you are using web view and the option is enabled you can right click on the …

Comment by Michael E. April 2014 permalink
Responses get cleared
We get duplicate alerts as the nature of our department. First tone is for our full time officers at the station who then decide which group of on-call firefighters to call (we rotate) or they have the option to call everyone. They radio back to cen…

Comment by Michael E. April 2014 permalink
Responses get cleared
It does it for me because we get two alerts for each call. If you hit a button after the first alert, when the duplicate alert comes it your response is gone.

Comment by Michael E. April 2014 permalink
Multiple CAD Systems
Maybe A911 can place two parsers on your account if they are completely different, or if you can get them to conform to a standard listed in the help here either StandardA or CADPage? You should call them and ask!

Comment by Michael E. March 2014 permalink
Active911 calls to Department Facebook page
I had to put a URL in the second box without the default filed in there, so I just pasted a link to our website. The only problem with this is I would want to filter out specific call types like MURDER and SUICIDE I wouldn't want posted. I can…

Comment by Michael E. February 2014 permalink
"Watch"
I don't know about that because I can see my status reset on the responses. I can also see it disappear on webview and also if I look at the responses on my phone I see other members responses reset back to Watch. It also turns blue. It really…

Comment by Michael E. January 2014 permalink
Sending Alerts From a Mobile Device
I don't know if this helps you or not but you can send alerts via Webview. If you have a webview client setup you can give it permissions to send alerts. You then just click on the location of the alert and fill out the details. Since you can&…

Comment by Michael E. January 2014 permalink
"Watch"
Problem with Watch is for instance 11280796 I hit UNAVIL three times before it would stick. Dispatch sends first alert - Hit UNAVIL Dispatch sends second alert - Responses are cleared - Hit UNAVIL again Dispatch sends yet another alert - Responses …

Comment by Michael E. January 2014 permalink
Input needed for trouble parts on the website...
Maybe you need a Agency Subscription tab in the admin view. During the trial it will explain in simple terms they are in a trial period until XX/XX/XX along with having this information displayed on every admin page. While paid, they will have deta…

Comment by Michael E. January 2014 permalink
New Account Activation
I am sure they get slammed sometimes. Be patient and try calling during business hours.

Comment by Michael E. January 2014 permalink
"Watch"
Considering the options you have with customizing the buttons I don't think you could mistake a Watch status for a response. It is clearly defined on the response pages.

Comment by Michael E. January 2014 permalink
Location of users who are not responding
A widget might help the most.

Comment by Michael E. January 2014 permalink
Issue trying to respond to alert
I think our problem is we get two alerts for each call, so if you press a button after the first alert when the duplicate alert comes in it clears out whatever you pressed.

Comment by Michael E. January 2014 permalink
Custom Response Buttons Issue
I don't know how well segregating entire agencies to an overhauled development platform would work in this environment. If you could some how link the development with the production system together, so that specific users could be placed in to…

Comment by Michael E. January 2014 permalink
Sending Emailed Alerts, But call is General Alert
You could write the emails to match the parser configuration, but be sure to call them before you give up.

Comment by Michael E. January 2014 permalink
Webview Format
Can the TVs be set to auto launch the URL in the event of a power failure?

Comment by Michael E. January 2014 permalink
Sending Emailed Alerts, But call is General Alert
http://active911.com/help/about_message_formats If you have the option to customize messages sent from CAD to Active911 you will just want to call them and find out what the best option for your department is. We use the CADPage format because we…

Comment by Michael E. January 2014 permalink
Custom Response Buttons Issue
Could you associate buttons with page-groups? I don't know if that would help the OP or not, a change like this though should be configurable by the admin first. IE: Buttons defined by? A) Global B) Page-Groups If Station 2 got an alert and …

Comment by Michael E. January 2014 permalink
Webview Format
Interesting idea, would like to see a video of that!

Comment by Michael E. January 2014 permalink
Update but not alert?
Will that system ever be customer facing with the ability to add fields?

Comment by Michael E. December 2013 permalink

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Username: Michael E.
Joined: June 2013
Visits: 0
Last Active: February 2018
Roles: Member, Moderator