Chadwick W.

Multiple CAD Systems
I'm almost positive they can create multiple parsers for your agency - I asked them this same question last year. We ended up not getting messages from 2 different dispatch centers but A91 said it was possible to do multiple parsers and activa…

Comment by Chadwick W. March 2014 permalink
Delay in receiving alerts on all platforms
Is there any chance your dispatch center can switch to the SNPP delivery of messages from SNMP? This is the paging protocol and often, those messages go direct from CAD to Active911, not through your municipalities mail server. We have the same ex…

Comment by Chadwick W. March 2014 permalink
Active911 calls to Department Facebook page
I could see this as very useful if I could only pass through certain run cards (FeedTitle). I don't need to post every medical call we run but larger incidents that might impact the public (vehicle accidents, fires, wildland incidents, etc) wo…

Comment by Chadwick W. March 2014 permalink
Edit RSS or News Feed Information
I second this request! We also want to auto post certain run cards but leave off specific fields for privacy.

Comment by Chadwick W. March 2014 permalink
Alarm Data Export for Reporting
A potential issue with using Active911 for that type of reporting is the accuracy. It is really narrowing down the call type and that data is only as accurate as what dispatch enters. For example, you are dispatched to a traffic accident. Active9…

Comment by Chadwick W. March 2014 permalink
Mutual/Auto Aid requests
We do exactly what you want with our mutual aid partners. They have their own Active911 accounts set up and I simply took their registration codes for the devices they use in their apparatus and added them to our Active911 account as a multi-use de…

Comment by Chadwick W. March 2014 permalink
Make a user an admin of a group?
We give the users the ability to delegate their own page groups using the app. In our welcome message to each user when we give them their device code, we explain the groups and then allow the firefighters to choose the one(s) they should be listen…

Comment by Chadwick W. February 2014 permalink
Dispatch webview
You can do what you describe but it will take 3 computers and 3 different Webview registration codes. Each registration code (device) would only have the agencies assigned to it that you wanted to see on that monitor.

Comment by Chadwick W. February 2014 permalink
Raspberry Pi as webview client
OK, I think I got all the steps written down. Please let me know if I am missing anything if you try this and I'll edit the document (best way would be to comment on the page itself). http://www.wachs.org/2014/02/using-raspberry-pi-for-webview…

Comment by Chadwick W. February 2014 permalink
Input needed for trouble parts on the website...
Active911, you need to fix your ticket / support system like yesterday. At $12 a device, as soon as one person calls / writes for support, you've lost money on them. You need to stop handling support for users immediately. Take the Google A…

Comment by Chadwick W. February 2014 permalink
ACTIVE 911 UPDATE
The whole ticket system needs to be re-vamped. I would suggest any ticket filed by a non-admin would send that ticket to the admin for the department. Any ticket filed by an admin would go to A911 support. Also, give the admins more ability to c…

Comment by Chadwick W. February 2014 permalink
"Watch"
I second Chris L. We have 120 volunteers. There is no "on duty" or "off duty" time for them. So, when we get a call, there are tons of people listed in "watch" which serves us no use. It's especially annoying o…

Comment by Chadwick W. February 2014 permalink
WebView or Active 911 App
Are you using the same registration code for each? A code can only be used on a single device.

Comment by Chadwick W. February 2014 permalink
Raspberry Pi as webview client
Let me see what I can put together. What I'll probably do is create a step by step (with code snippets) on my website and link it here. If you are looking for a no previous linux experience procedure, it will take me more than 5 steps but not…

Comment by Chadwick W. January 2014 permalink
Raspberry Pi as webview client
I solved this by installing the Chromium browser into the RPi. Though it is beta and not fully supported, it does work better than the 2 built in browsers and stores the registration code for Active911 webview. Now to get Active911 to stop reporting…

Comment by Chadwick W. January 2014 permalink
Sending Emailed Alerts, But call is General Alert
Well, we can't change anything in the format of our messages from CAD so it looks like we are stuck with our custom parser. Since 99% of our messages come from CAD and not emails from chiefs (for recalls, etc), it's not that big of a deal…

Comment by Chadwick W. January 2014 permalink
Location of users who are not responding
It would be nicer (cleaner) to have the option to not report "Unavailable" and "Watch" locations. I guess with the ability to re-name response buttons, this might have to be coded on a per-button basis (ie: Button name, Report l…

Comment by Chadwick W. January 2014 permalink
Sending Emailed Alerts, But call is General Alert
Wait, tell me more... I have the same issue with General Alert and we'd love to find a way to customize that. I can get the address to work but not the "Title". Is there a FAQ somewhere on how to compose these messages? What will s…

Comment by Chadwick W. January 2014 permalink
What do you use for on apparatus?
1) We use the built-in AT&T modem. Our ambulances have a wifi hotspot in them and they bought the Wifi only iPads and GPS does not work. I would stick with the cell modem version if you can. 2) We keep ours plugged in all the time using a Kensin…

Comment by Chadwick W. December 2013 permalink
Pagegroups Display Name
Totally agree with this. We have page group names that are really long since we have to list each apparatus that is in it. I'd rather do exactly what you describe and give it a descriptive name and then list all the units that it should page …

Comment by Chadwick W. November 2013 permalink
Webview Multiple Accounts
Yes, same way you do it on the phone. The calls will be listed in chronological order, not broken out by department, though. You can still tell what department the call is for but they just flow in order.

Comment by Chadwick W. November 2013 permalink
On Duty Off Duty Phone Settings
No, unless you have specific run cards set up to alert you off duty or use a group that ignores duty status.

Comment by Chadwick W. November 2013 permalink
HTE CAD
If anyone out there is using HTE CAD400 and is willing to answer a couple questions via e-mail from our city IT director, let me know. Our IT department has a couple questions they's like to bounce off others that have set this up. My direct …

Comment by Chadwick W. November 2013 permalink
1.11 Apt/Unit Number
Agreed. I'd like to see it up with the address right below it.

Comment by Chadwick W. September 2013 permalink
1.10 cross-streets
I can confirm that the 2 agencies I am attached to always send cross streets, they are visible in the iOS app but not in the Android version. No cross street info. And the Active911 # could be moved to the very bottom since that is not really impo…

Comment by Chadwick W. September 2013 permalink
Custom Ringtones for Alerts
The upcoming Android version has that ability, Joshua. I'm not sure if iOS would allow that type of granularity of ringtones within a single application. I think iOS is much more restrictive when it comes to this.

Comment by Chadwick W. September 2013 permalink
Will there be an Active911 Android App?
The Android app is still in development. It's not available for release in the Play store yet. It has been released to a few devices for beta testing.

Comment by Chadwick W. September 2013 permalink
What do you use for on apparatus?
We have an iPad mounted in the front of every rig. Active911 is running all the time. Pre-plans are uploaded into the map data section as PDF files. We also wrote a custom iOS application to handle our old "map book" files allowing us to…

Comment by Chadwick W. August 2013 permalink
Auto Aid Dispatches
Are your auto-aid dispatches coming from the same dispatch center or different dispatch centers? What dispatch program are you using?

Comment by Chadwick W. August 2013 permalink
Pre-Fire plans
We build all our pre-plans in Emergency Reporting (our RMS system). They are then exported as PDF files and uploaded into Active911 in the map data section. We create a pin for each building that has a pre-plan and then upload the files into that pi…

Comment by Chadwick W. August 2013 permalink

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Username: Chadwick W.
Joined: June 2013
Visits: 0
Last Active: March 2018
Roles: Member, Moderator