Bryan W.

Details notes field truncated
Jeremy, It could be any number of things. It could be that your dispatch center is truncating the notes before sending it to us, or that our parser is stopping before capturing all the information. This is probably best suited to giving support a c…

Comment by Bryan W. March 2017 permalink
Integrations with Emergency Reporting
Bill, I am not familiar with a few of those acronyms. Can you elaborate more? With the preplan info sync, do you guys put the data in both places right now? Is the data the same, different, or a hodgepodge? Would you care about where the data was…

Comment by Bryan W. March 2017 permalink
UPDATE UPDATE UPDATE
It's on the way, the single sign on functionality was a little more work than anticipated. It's on the last piece of our QA pipeline, so we should be able to get it out this week. Nathan, In regards to your questions about what is next, w…

Comment by Bryan W. March 2017 permalink
Additional web-console capibility option
Hi Michael, I remember this request from a long time ago. I've added it to our idea portal that I hope to start sharing with you guys soon.

Comment by Bryan W. March 2017 permalink
Sharing Map Date
Bill, I think the solved was in reference to a question he had about seeing some content on the wiki. Tom, I think this may be related to a problem in the web interface, and the fix is entering QA/Beta testing. Can you list the department you are w…

Comment by Bryan W. March 2017 permalink
Additional web-console capibility option
Michael, So you want to lock a devices ability to join and leave groups?

Comment by Bryan W. February 2017 permalink
location monitoring
That is exactly how i pictured it as well

Comment by Bryan W. February 2017 permalink
Webview display call options
Can you elaborate on what you mean by the comments list? The list of responders?

Comment by Bryan W. February 2017 permalink
location monitoring
Just to give you guys an update, we found a problem in our iOS app and the way we are rendering device icons. When 80+ devices are on the google version of the map at the same time, the app crashes. Adding all devices to the map all the time would…

Comment by Bryan W. February 2017 permalink
Alphabetical Display
Thanks for explaining that Bucky.

Comment by Bryan W. February 2017 permalink
Any way to change the default view of the PC app to update a "Name" view?
In regards to the bug:Despite our best efforts, we have not been able to pin down this bug yet, mostly due to us being unable to replicate it on demand. We initially believed it was just in webview, so we were working in the webview code looking fo…

Comment by Bryan W. February 2017 permalink
active 911 stats
Great idea. Thanks!

Comment by Bryan W. February 2017 permalink
Multiple stations for same agency
Misty, A lot of it depends on how helpful your dispatch center is, their familiarity with setting up Active911 Agencies, and what level of response coordination you would like between stations. The easiest way is likely one department with groups fo…

Comment by Bryan W. February 2017 permalink
location monitoring
Tucker, That is a good idea, just have a few thoughts on it. The iOS operating system will aggressively kill background processes after 10 minutes. Making the process stay alive longer would go against iOS and subsequently be more difficult and po…

Comment by Bryan W. February 2017 permalink
location monitoring
I am currently planning it out. I think it will need at least 3 options:Do not track my location in the background (The default).Track my location, but with reduced accuracy and slower battery drain. This accuracy is going to be pretty variable, b…

Comment by Bryan W. January 2017 permalink
Custom Ringtones for Alerts
Stan, I think it is a good idea, I have added it to our idea board that we are testing internally for a few more weeks before making it available to active911 user logins. It is still a later feature, but hopefully not too far out.

Comment by Bryan W. January 2017 permalink
The color BLACK
Definitely a good idea. Nothing firm just yet though.

Comment by Bryan W. January 2017 permalink
Checking In
We are currently testing the fix for calls not coming through, and have scheduled work to fix the location not updating and several other bugs. We have been exploring Xamarin. In our investigations, we hit a few question marks we need to make sure …

Comment by Bryan W. January 2017 permalink
UPDATE UPDATE UPDATE
You guys are right. Our communication has been less than stellar for a long time. Last year was when we realized there was a problem, and we came up with an initial first step plan to attempt to address some of the glaring issues. Our first steps …

Comment by Bryan W. January 2017 permalink
Pictometry and Webview
Webview is not going away, we just found we were adding things to webview that were more suited for the PC app. Since Webview is generally performing it's purpose well, we decided to wait on adjustments and new features until we have a better …

Comment by Bryan W. January 2017 permalink
Delete acc?
Give support a call or email and they can take care of it for you. 541-223-7992 or support@active911.com

Comment by Bryan W. December 2016 permalink
Multiple agencies in webview
That is definitely possible with webview. It would be one device code added as a multiple use device to each active911 account in the county. If you need help getting that set up, contact support at 541-223-7992 or support@active911.com

Comment by Bryan W. December 2016 permalink
Click on device to see groups its in.
That is a great suggestion Scot.

Comment by Bryan W. December 2016 permalink
Active911 Map Maker
We have a service in beta that can take your CAD's addresses that we will attempt to use in our routing. It is called Wiz. We have some other things in planning stage, but Wiz should be able to help your department out. Give support a call o…

Comment by Bryan W. December 2016 permalink
iPhone 6s with iOs 10.1.1
In the settings page, when you choose a sound it just causes the app to vibrate? There is a vibrate toggle on the top left of the device that when switched to silent causes no sound to go through. The only other way I was able to replicate that wa…

Comment by Bryan W. December 2016 permalink
How do i direct page from web.
I would give support a call or email, 541-223-7992 or support@active911.com. They should be able to help you get that working.

Comment by Bryan W. December 2016 permalink
iPhone to Android
I'd give support a call or email. support@active911.com or 541-223-7992

Comment by Bryan W. December 2016 permalink
Recieving Alerts while "Off Duty"
Are they part of any pagegroups that may be set to override shifts and filters?

Comment by Bryan W. August 2016 permalink
Windows App and Android simultaneously
You will need two different device codes.

Comment by Bryan W. July 2016 permalink
Setting Up A Group
If you give support a call or email, they can help you determine the best course of action.

Comment by Bryan W. June 2016 permalink

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About

Username: Bryan W.
Joined: June 2013
Visits: 0
Last Active: May 2018
Roles: Member, Administrator, Moderator