Ray F.

Is there a way to Import ARCGIS map data ?
Thank you Jeff. If you need assistance in loading this information, please let support@active911.com know and they will assist you.

Comment by Ray F. September 2018 permalink
Truck Ipad MAP Location
Hi Russell, In the Active911 app for your iPad, in the settings, you will want to make sure Foreground GPS is switched on and you will want to set Background GPS to Precise Accuracy. This will drain the battery, also make sure that Background App R…

Comment by Ray F. September 2018 permalink
Where are all the alert tone choices? (New Phone issue)
Thank you for verifying that on the Pixel 2 XL, Bryan!

Comment by Ray F. September 2018 permalink
Something like PC App for IOS devices?
Hi Kirk, You can use webview.active911.com to display the map on the browser, but it will not show routing. Currently, only the PC app will show routing on the map automatically on the main page. Thanks! Ray

Comment by Ray F. September 2018 permalink
Did routing break on mobiles?
Hi Bucky, What type of smartphone are you using? We can definitely look into it. If we can replicate it, then we can provide a fix. Thanks! Ray

Comment by Ray F. September 2018 permalink
ChromeStick, now PC
cmjones- Have you tried another type of Chromestick or computer? Also, are you using a supported browser such as Google Chrome, FireFox 18 or newer, or Internet Explorer 9 or newer? I would also check our wiki site for more troubleshooting, http://w…

Comment by Ray F. September 2018 permalink
Mutual Aid Integration
Derrick C., I also think it would be beneficial to see other department trucks and personnel on the app. It is possible if a 3rd agency is created. This extra agency would contain all the vehicles and personnel that would respond to the big fires. A…

Comment by Ray F. September 2018 permalink
Call types not coming through
Hello Brandon, Please contact our support team at 541.223.7992 or send us an email at support@active911.com and we can further assist you. Thanks!

Comment by Ray F. August 2018 permalink
iPad app feature requests
Hello, This is a great idea. If you would like to vote this idea up or if you have other enhancements that would like to submit, please visit our idea site here. You can submit new ideas and vote for ones you would like to see. Thanks for choosing A…

Comment by Ray F. August 2018 permalink
Alerts through vehicle with bluetooth
Thanks for your question Tommy and thanks for your response Bucky. Sounds playing through bluetooth are dependent on vehicle and phone. If your problem is persisting, please email us at support@active911.com or call us at 5412237992. Thank you for c…

Comment by Ray F. August 2018 permalink
Alert tones on phone and watch?
Hello Tami, It looks like our development team made some enhancements to the Apple Watch version of the app. Please let us know if you are still having any problems with this, email support@active911.com or call 541.223.7992. Thanks for choosing Act…

Comment by Ray F. August 2018 permalink
multiple alerts
Hello LuAnn, A person can get alerts through the app and email. Each method would need to be set up as a separate device and have a separate subscription. Feel free to contact us to help you get this set up, support@active911.com or 541.223.7992. Th…

Comment by Ray F. August 2018 permalink
Where are all the alert tone choices? (New Phone issue)
Bucky, Thank you for your help in identifying a way for our users to get their sounds. If you're still having problems, I recommend contacting our support team directly by sending an email to support@active911.com, or calling 541-223-7992. Than…

Comment by Ray F. August 2018 permalink
New Web page/admin console format.
Hello Captain, I submitted a bug fix for this issue. If this is hindering your use of our service, please reach out to support@active911.com or give us a call at 541.223.7992. Thank you!

Comment by Ray F. August 2018 permalink
Responding status
Hello Zachery, If you are still having issues with this, please email support at support@active911.com or give us a call at 5412237992. Thanks!

Comment by Ray F. August 2018 permalink
Alert Time Stamp changing to a Date
Hi Steven, As far as we know there is not. If you are still having issues with the time/date stamp on your alerts, please email us at support@active911.com or call us at 541.223.7992. We want to make sure that the app is working properly for you. Th…

Comment by Ray F. August 2018 permalink
Map Scale Factor for Icons
Jason: That is a great suggestion! If you haven't voted for this feature yet, please visit our idea site here. You can leave a comment on this particular idea. Thanks for choosing Active911!

Comment by Ray F. August 2018 permalink
Family SMS
Craig: The admin should be able to add devices under the "Family" tab, but only the first number will show under that tab. If you would like to verify that the numbers have been added, click under the user tab and the numbers will be liste…

Comment by Ray F. August 2018 permalink
Is there a way to Import ARCGIS map data ?
Hi Les! Thank you for reaching out. Currently, this feature is up for future consideration. If you haven't already, please log in here and vote for this feature. We appreciate the feedback! Thanks for choosing Active911!

Comment by Ray F. August 2018 permalink
Device code???
Hi Mike! To recover your device ID, you will need to log in at the Login area. To do this, go to www.active911.com and click on the 'Login' link at the top of the page. Your username will be your email address; if you need your password re…

Comment by Ray F. August 2018 permalink

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About

Username: Ray F.
Joined: August 2018
Visits: 1
Last Active: April 2019
Roles: Member