A911 Tyler

Android Alerts
Please contact support regarding the missed notifications. We can help you troubleshoot this. The vibration options are patterns and duration. 1 = 1-second-long vibration 1-1 = Two 1-second-long vibrations 2-2 = Two 2-second-long vibration 3 = 3…

Comment by A911 Tyler May 2017 permalink
Scanner App for ISO
This is not an option for iOS. The company that let us connect to them from Android won't let us connect on iOS for some reason. We have made repeated requests, and they said no. We are looking at other ways of getting audio into the app in the…

Comment by A911 Tyler May 2017 permalink
"Home" button
There should be a targeting icon in the corner that will allow you to zoom to your location. I have added the request for the feature on Webview to our idea portal, https://ideas.active911.com/ideas.

Comment by A911 Tyler May 2017 permalink
Website - Alarm tab number of alarms listed
Please add this to https://ideas.active911.com/ideas. Other people can vote it up in priority and when the development starts, you will be able to track the progress of it and other features.

Comment by A911 Tyler May 2017 permalink
Getting directions on a TV
Davet102, Webview doesn't have the ability to give directions. It is designed to just give an overview of the call area, not route to the call. The only apps that are designed to give routing are the Android, iOS, and Windows apps.

Comment by A911 Tyler May 2017 permalink
Is there a way to pay for other individual members and not the whole dept?
Yes, you can pay for subscriptions individually. You will need to log in with the email address for the device(s) in question. This often means setting other devices to use your email address while you make payment, then switching them back to their…

Comment by A911 Tyler January 2017 permalink
Android only gets alerts on Wifi
It sounds like they may have the background data turned off for either Google Play Services (or Google Services, same app different name), or for Active911. They can check this by going into their phone settings and looking in Data Usage > Google…

Comment by A911 Tyler August 2016 permalink
Webview - is there a way to collapse the sidebars?
Yes, there are two ways you can do this. The first is to click the little double ended arrow half way down the page on each side. This will collapse the sidebars and extend them. The second way is to click on the settings icon and click 'Hide&#…

Comment by A911 Tyler March 2016 permalink
Mapping not always working
As a note to Bill's original issue, the default is 20 miles, however support can alter that distance to whatever is needed. The default is simply there to eliminate possible duplicates due to identical street names and addresses in some countie…

Comment by A911 Tyler March 2016 permalink
Webview not connecting
Refresh your browser window now. The problem should be fixed. It looks like this was caused by a failure in the authentication script. We are scheduled to upgrade the server in the near future, which we expect will solve some related issues. We are …

Comment by A911 Tyler June 2015 permalink
CommandCAD in Prince Georges County, MD and Active 911?
We have a lot of people in PG who are using the system. Probably the best implementation of it is done by District Heights. They have it set up really well. Your county recently switched from RSAN to Everbridge, but the interface is pretty similar. …

Comment by A911 Tyler October 2014 permalink
Pagegroup Auto Selection Problem
Chance, Can you email the Active911# of a couple calls that have done this to the support address in my signature? We need to convert the hyphens to underscores in the parser. The hyphen is a boolean operator and causes miscues in database query for…

Comment by A911 Tyler October 2014 permalink
Cell Phone Data Usage
I am testing it right now, but it looks like a single call will a full amount of call information using the map for a couple of miles it uses 240kb. This is without downloading any pdf preplans or photos. So .24MB per call, 25 calls per day, 30 days…

Comment by A911 Tyler October 2014 permalink
Dispatch uses Tyler
I know a few who are using Tyler Tech, but they are using a 3rd party paging interface like Pagegate or Hiplink to send to our system. I don't believe there is a native SMTP or SNPP interface built into their CAD. There was some conversation go…

Comment by A911 Tyler July 2014 permalink
Tritech VisiCad Paging
Giff, That is one way to accomplish group paging. That is typically reserved for cases where you CAD is incapable of sending out the units, or if your dispatch center has a particularly unusual setup and the "units assigned" field is being…

Comment by A911 Tyler July 2014 permalink
Activation process...simple steps....
Brendan, the process above is mostly correct. The new devices are not automatically emailed log in instructions. Most device holders never actually log in themselves. Their admins typically provide them with their device code or direct them to log i…

Comment by A911 Tyler May 2014 permalink
Issues with messages being slow to the app
Adam, just sent you an email with the information. Looks like there is a delay in your county's system that could easily account for a couple minute delay. The header information in the email will show your IT dept where the call is being delay…

Comment by A911 Tyler February 2014 permalink
Input needed for trouble parts on the website...
I am busy answering tickets (yeah, I know, need to pare that down), so just a quick little input. I have tossed the idea around here about starting a wiki. I think it is the way to go. You guys often know more about exactly what you need than we d…

Comment by A911 Tyler February 2014 permalink
New Account Activation
The issue we have with the Leeroy Jenkins tone (and we seriously have this requested multiple times per week), is that we can't find any information about who owns it. It was produced a while back, before a lot of the copyright stuff happened o…

Comment by A911 Tyler February 2014 permalink
Bulk Erase/Export/Edit
We are working on a way to edit this, but since it directly affects the database in realtime, it is taking longer than the bulk upload. It is far easier to allow people to bulk upload and deleted it from our side if they accidentally add too many th…

Comment by A911 Tyler February 2014 permalink
Multiple Agencies with iPhone Application- HELP!
You can add them as a multiple use device. Just click + device and change device status to multiple use.

Comment by A911 Tyler February 2014 permalink
Sending Alerts From a Mobile Device
We do plan on adding paging within the app, though the devs have not given me an ETC on this feature.

Comment by A911 Tyler February 2014 permalink
Duplicate Messages
The SMS is not coming from us. We only send out 1 page per device, so if you are getting it in the app, you must be on some paging list with your department or dispatch center.

Comment by A911 Tyler February 2014 permalink
Issues with messages being slow to the app
Erik, often times we can send you the header information for the calls coming from your dispatch center. From there, your county/dispatch center IT dept can see which server is causing the delay and normally correct it pretty quickly. James, the ca…

Comment by A911 Tyler February 2014 permalink
"Watch"
Michael E., normally it does that when your cell phone is not connecting to the internet very well at the time the button is pressed. When it calls in to push info but can't connect due to a network error, switching towers, etc, the request mig…

Comment by A911 Tyler January 2014 permalink
Not getting the alerts
I got your ticket this morning Steven; you should be running now.

Comment by A911 Tyler January 2014 permalink
Filter Help
The space is separating the filter terms so your STRUCTURE FIRE filter is looking for calls with STRUCTURE or FIRE in the call title. You could put ^((?!ALARM).)*$ which would give you all calls except ones that have the term ALARM in them.

Comment by A911 Tyler January 2014 permalink
Raspberry Pi as webview client
Nice use of RPi! Our lead dev will be interested in this thread. Chad, the watch-status-not-being-reported is coming soon...I just confirmed this with a dev.

Comment by A911 Tyler January 2014 permalink
"Watch"
Noted. That progression idea is an interesting one...

Comment by A911 Tyler January 2014 permalink
Can Android Active 911 app be ported to Blackberry Q10?
This is not scheduled for development at this time. BB only made up about 3.75% of the entire cell phone market share last year and even smaller percentage of Active911 users. We would like to create one for BB, but it would definitely be after the …

Comment by A911 Tyler January 2014 permalink

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About

Username: A911 Tyler
Email: tylerdotlymanatactive911dotcom
Joined: June 2013
Visits: 0
Last Active: September 2018
Roles: Member, Administrator, Moderator