Mutual/Auto Aid requests
  • Is there a way to get auto/ mutual aid request from neighboring departments sent threw our active 911? We currently just get alerts for calls within our city, it would be a huge benefit to use the mapping for the calls we go on in neighboring cities. Thanks for any help.
  • We do exactly what you want with our mutual aid partners.  They have their own Active911 accounts set up and I simply took their registration codes for the devices they use in their apparatus and added them to our Active911 account as a multi-use device.  I then built a group that gets alerted when we add a mutual aid department and put their devices in that group.  This way, they don't get all our calls but as soon as our dispatchers add them in CAD, it alerts that group which in turn alerts their devices with the call.