No tones
  • I'm not getting tones anymore when I get an alert.  I used to.  Ideas?  (I have checked my notification volume on the phone)
    I'm using a Samsung Galaxy S7
    Thanks in advance for the help.
  • Stacey,

    Open the Active911 app and navigate to the settings menu within the app. Find the "Connection to Active911" option, and tap it five times in a row. A "Renewing GCM token" message will appear briefly. Once it has disappeared, allow your phone a couple seconds to think, then tap the same setting three times in a row. A "Reregistering with Active911" message should appear. This will force your phone to attempt to reconnect to our servers, and potentially fix your problem.

    If you continue to have problems, I recommend giving us a call. When you call, you need to use a phone other than the one having problems to call us. We are open 7am to 4pm PST Monday-Friday with an hour lunch from 11:30 to 12:30. At your convenience you can give us a call at (541) 223-7992.

    Please let me know if you have further questions!