Errors after moving from SMTP to SNPP.
  • I moved over from using SMTP (via a Google account) to SNPP. I'm using the StandardA parser, but it would seem that Active911 doesn't respect that part of the account for the SNPP. It's like that information is not set account wide, but it specific to the protocol it is sent from.

    Can you PLEASE update your software so that when people move from SMTP to SNPP we don't have to contact you to get our accounts working. I have 3 departments that have just done this under my company and their paging information is not getting parsed into the program correctly anymore.
  • There has also gotta be a better way for a vendor such as myself to be able to get in contact with you without having to use these forums.
  • Hi Mark! There is a better way! You can call us at 541-223-7992 or email us at We are in the office Monday-Friday 7am-4pm PDT. Our support team can get this fixed for you.