Transfering subscription from one device to another
  • How do I transfer from one device to another?
  • Phillip,

    If you have changed devices (EX: you bought a new smartphone), all you need to do is enter your device code into the settings menu of the Active911 app on your new device. It is the same device code you used with your previous phone. A device code can only be used with one device at a time, so if you still have your old device, make sure to uninstall the app from that device.

    To get your device code, go to There will be a "Members Access" link at the top of the page. Select that, and you will be prompted to enter your email address and password.  Enter your email address or phone number in the email field, and your password in the password field and log in. Once you are logged in, you can go to the tab with your name on it. Your device code will be a series of numbers, a dash, then some letters in all caps.