Active 911 does not alert if agency is not primary
  • Hello all,

    If our department is not included in the primary dispatch (i.e. next alarm, request for loading assistance when EMS is already on scene), then Active 911 does not alert us.

    Does anyone else have this issue? Our dispatch center uses Global Software (

  • Dispatch may have it set up that only the initial dispatch triggers an alert. I'd start there.