I recently went to our dispatch center and tried to setup the software, and it looks like were having issues. Pagegate will not send out any texts or emails, and it looks like its because of the current email that dispatch has established to send the emails. I was wondering if you could explain how to set PageGate to send from just a generic Google email address. Currently they have two DNS server addresses in there and I tried to enter in a relay server, but it still wouldn't send. Any idea how I could solve this?
PS I've contacted PageGate and Southern Software and neither have been helpful.
Ryan, we have a good relationship with PageGate and can usually get things resolved. I think Tyler in support usually handles this kind of thing. You should contact support and get them started coordinating a solution.
Pagegate sends the call to Active 911 via SNPP or SMTP (Email). Your CAD has to be able to send the call to pagegate, and setup so that the group includes your active 911 alert email for that alert group.