Integrating ER
  • Ok.  I must be doing something wrong.  I've added ER integration to our system and the code number but no call info is loading.  I was hoping the dispatch information on calls would be automaticaly sent to the active911 system but from what i'm reading, it's the other way around.  Can someone explain how this works to me?
  • Rose - You should contact our support team directly. They can check our end to make sure the data is being sent. In the past, we've had departments contact us about a similar problem, and it was caused by an error on ER's end. They were then able to contact ER to resolve the issue. Please call our support team at 541-223-7992.