Details updates without new Alert
  • Our initial Dispatch information is brief, basically showing the initial times and nature of the call.  As the call progresses Dispatch updates the Detail call information.  I have gone through the settings of Active911, and in order to get these new Details to show on our calls, we receive another alert for the same call.  I would like it to just update the Detail call information without triggering another alert.  We get back to back calls frequently, and receiving multiple alerts on the same call is not ideal.  Has anyone found a way to have the call Details update without triggering another alert?