Hexagon/Intergraph CAD 9.4
  • We are in the process of setting up the IPAGE on which fields to put in the email on the creation of the event, we are having an issue getting the remarks to populate. Has anyone setup the event creation to email Active911 or just after the incident is dispatched?
    Jim
  • Jim - I recommend contacting your CAD vendor to see if they're able to send Active911 a second email with additional details/remarks. If they're able to do so, you can adjust your account's duplicate alert options to identify the updates. For more information about those settings, follow the link below:

    http://wiki.active911.com/wiki/index.php/Duplicate_alert_options
  • Thanks
  • Hi Jim, our dispatch is also using Intergragh CAD 9.4 and the alerts we are getting, for the most part, are coming across perfectly. We would also like to add the initial call information they take to our Active911 alerts. It's really the only useful information missing from our Active911 pages. Were you able to figure out how to add these notes? Our dispatch is claiming it's not possible, but they're already sending a different note section that contains our runcard and map page data. If you were able to find a solution and would be willing to share it, I would really appreciate it.

    Nate