Not getting alert notifications
  • This started about a week ago. At first i thought it was because Active911 was not running in the background, but even if it is, I don't get my alerts/Scanner Radio does not open.

    When i open Active 911 i see all the alerts i missed with blue dots next to them.

    Thankfully I haven't missed any Important calls yet, but i am beginning to worry. Phone is a Droid Turbo 2 running Android 7.0.
  • Pfortyseven, please try clearing the app data to see if this helps fix the issue. To
    clear app data, please go to the device settings > Apps (App
    Manager) > Active911 > Storage > Clear Data. Once this is
    done, you will need to re-enter your device code in the app. 
  • I actually triple tapped "Connection to Active 911"and it re registered, and since i have gotten 2/2 calls.
  • Great to hear! Let us know if you continue to have issues.