Alert not opening
  • When an alert comes through, our Android phone does not open even though it is set for orginal auto-open. It sounds and then I have to manually open to view the call. Has anyone else experienced this? The phone is a Huawei through Consumer Cellular. Thanks for any help.
  • Deborah,
    Please check to make sure you have a screen timeout selected. If you do not, the auto-open mode will not work properly. This is to prevent it from never closing in case the alert is not acknowledged. If this doesn't help, please email support@active911.com for further troubleshooting.