Individual Response Report
  • Is there a way to generate a report that shows which members used a response button for calls in a given time period? Our company pays for the Active911 service for anybody that wants it, but we want to be able to audit the use and if they are not using the app, then drop their subscription or charge them for it.
  • Jay - The admins of an account can access the "Alarms" tab at active911.com, and use the "+Download Alarms CSV" option. They can select the time frame they want to download the data for, and it will be provided to them in a .CSV file. In the file is a column titled "Responses" (Column X). The data in that column contains the name of the device, the response it selected, and the time the device selected the response.