troubles with "create Alert"
  • The create alert function of the ios app works very sporadically for me. I have doubled checked my permissions from the admin site, and tried on several devices however when I try to create an alert from the app I often get an "unauthorized" message. Every once in a while I am able to push through an alert but it is very un-reliable.

    anyone have similar problems or know of a fix.

    Thanks.
  • Wes,

    There are two ways to generate alerts within the iOS app. From the "Alerts" screen there is a paper and pencil icon near the top right side of the screen. From the "Map" screen you can do a long press, and use the "Alert" option. Which method are you using?

    Do the devices you have been trying this on belong to multiple departments?

    I recommend giving support a call to complete some troubleshooting. We are open 7am to 4pm PST Monday-Friday with an hour lunch from 11:30 to 12:30. At your convenience you can give us a call at (541) 223-7992.