Multiuser
  • How do you set up multiuser?
  • Ed,

    The admin of an account can add a multiple use device by following the directions below:

    1) Log into the agency account you wish to add the device to at active911.com.

    2) Go to the "Devices" tab, and select the "+ Add device" option.

    3) The second option within the "Add new phone or tablet" window is titled "Device status". Change that option to the "Multiple use" option.

    4) Enter the devices existing device code into the "Device Code" field, and complete the rest of the form.

    If the user doesn't know their existing device code, they can either contact the admin of their existing account to get it from them, or log into their account at active911.com to retrieve it. If they need help with that process, I recommend that they contact support.

    We are open 7:00 AM to 4:00 PM PST Monday-Friday, with an hour lunch break from 11:30 to 12:30. At your convenience you can give us a call at (541) 223-7992.