No popup when recieving a call Android app
  • Since one of the latest updates I don't get a popup window when recieving a call.
    It has always worked fine before.
  • Same problem
  • I have someone with the same problem in my agency. After calling Active 911, we tried a few things but then told her she would need to try a factory reset of her phone. She's not willing to try that because she has her phone setup the way she wants. Have you ever found a solution to this problem? If not, please let me know if you do.
  • Having the same issue before and after a factory reset. Hopefully they can get this figured out quickly. 
  • We found a fix. Not sure if it will help anyone. Our device was a Galaxy Note 5. In the settings way at the bottom is developer options. Bottom of that menu is "inactive apps" When we clicked into that, active 911 was marked Inactive. We clicked to activate it and it's working perfectly again!