Narrowing down page group
  • I am working on "call type" groups. 

    Our paging streams appear as:
    If it is a "Rescue Local Box" then "RESCUE LOCAL BOX" will appear in the string
    If it is a "Still Alarm" then  "STILL BOX" will appear in the string
    If it is a  "Local Box" then "LOCAL BOX" will appear in the string

    My problem is this:
    A "Box Alarm" appears as just "BOX" in the stream. How can I filter ONLY "BOX" for this group without it alerting for the word "BOX " in the call types above (i.e. RESCUE BOX)?

    The other call types I can filter with making exact matches.
  • Hmm, you might be able to do this if we adjust what you get in the parser...

    Call support, and see if they have any thoughts on this